Customer Relationship Manager - Sales (Bali Region)

Are you a dynamic and results-driven Customer Relationship Manager with a passion for sales and client success? Globe Telecom, a leading telecommunications company, is seeking a talented professional to join our team in the Bali Region (Canggu, Ubud, Seminyak). As a Customer Relationship Manager, you will be the face of our company, building and maintaining strong relationships with our valued customers. Your primary goal will be to drive sales growth, enhance customer satisfaction, and ensure a seamless experience for our clients.

Globe Telecom has been a trusted name in the telecommunications industry for over a decade. We are committed to providing top-notch services and innovative solutions to our customers. In Bali, we are expanding our operations and looking for a proactive and ambitious individual to lead our customer relationship efforts. This is an exciting opportunity to be part of a dynamic team and contribute to the growth of a leading telecommunications company.

As a Customer Relationship Manager, you will work closely with our sales team and customer support to ensure that our customers' needs are met. You will be responsible for identifying new business opportunities, managing existing accounts, and developing strategies to retain and grow our customer base. You will use tools like Salesforce and HubSpot to track customer interactions and sales performance. This role requires a minimum of 3 years of experience in a similar position, with a strong background in sales and customer relationship management.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with existing and potential customers.
• Drive sales growth by identifying new business opportunities and managing existing accounts.
• Develop and implement customer relationship strategies to enhance satisfaction and loyalty.
• Track and analyze customer interactions and sales performance using Salesforce and HubSpot.
• Collaborate with the sales team to meet and exceed sales targets.
• Provide exceptional customer support and resolve issues promptly.
• Conduct regular customer feedback sessions to gather insights and improve services.
• Stay updated with industry trends and best practices in customer relationship management.

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in a customer relationship management or sales role.
• Strong background in sales and customer relationship management.
• Proven track record of driving sales growth and enhancing customer satisfaction.
• Excellent communication and interpersonal skills.
• Proficiency in using Salesforce and HubSpot.
• Certification in customer relationship management or sales is a plus.
• Degree in Business Administration, Marketing, or a related field.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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