Customer Service Associate - Hospitality & Tourism

Join Golden Savannah Inc. as a Customer Service Associate and become the heart of exceptional guest experiences in Bali’s vibrant hospitality scene. Based in the picturesque coastal town of Canggu, you’ll play a pivotal role in delivering warm, professional service to our diverse clientele. Our company is a leading player in the hospitality and tourism industry, known for our commitment to excellence and guest satisfaction. In this role, you’ll handle guest inquiries, reservations, and complaints with a smile, ensuring every interaction leaves a lasting positive impression.

As a Customer Service Associate at Golden Savannah Inc., you’ll be the first point of contact for our guests, using your exceptional communication skills to resolve issues and create memorable experiences. You’ll work in a dynamic environment, collaborating with our team to maintain high standards of service. This is your chance to make a difference in the lives of our guests while growing your career in the thriving hospitality industry.

📋 Tanggung Jawab Pekerjaan

• Handle guest inquiries, reservations, and complaints with professionalism and empathy.
• Assist with check-in and check-out processes, ensuring a smooth and efficient experience for our guests.
• Collaborate with the front desk team to maintain accurate guest records and manage room assignments.
• Provide information about local attractions, dining options, and other services to enhance the guest experience.
• Use customer relationship management (CRM) software to track guest interactions and preferences.
• Participate in team meetings and training sessions to stay updated on company policies and procedures.
• Maintain a clean and organized workspace, adhering to health and safety guidelines.
• Promote a positive and welcoming atmosphere for all guests and team members.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, hospitality, or a related field.
• Fluent in English and Bahasa Indonesia, with excellent communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Basic knowledge of CRM software, such as Salesforce or HubSpot.
• Familiarity with front desk operations and guest management systems.
• High school diploma or equivalent. Relevant certifications in hospitality or customer service are a plus.
• Passionate about creating exceptional guest experiences and contributing to a positive team environment.

🛠️ Keahlian

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